Privacy Policy

Last updated: 05 October 2025

We are Moling Services (“we”, “us”, “our”), based in the United Kingdom. We respect your privacy and handle personal data in accordance with the UK GDPR and the Data Protection Act 2018.

Who is the data controller?

Moling Services
Abbey Farm, Nether Court, Abbey Rd, Faversham, ME13 7BL, United Kingdom
Tel: 07774 726591
Email: info@molingservices.com

What personal data we collect

• Contact form data: your name, email address and the message you submit.
• Technical data: basic logs (IP address, browser type) needed to run and protect the site.

How we use your data (lawful bases)

• Respond to enquiries you send via our contact form (legitimate interests to run our business and answer requests; or consent where required).
• Site security and diagnostics such as detecting abuse or errors (legitimate interests).

Where your data is processed

We operate in the UK. Our website is hosted on Amazon Web Services (AWS) in the UK/EU region. Email handling may involve UK/EU and (in limited cases) international transfers that are protected by UK-approved safeguards (e.g. Standard Contractual Clauses).

Processors we use

• Microsoft 365 / Exchange Online – email delivery and storage.
• Formspree (when our form endpoint is enabled) – securely relays form submissions to our mailbox.
• Amazon Web Services (AWS) – site hosting and logs.

How long we keep your data

• Contact enquiries: typically up to 12 months after our last interaction, unless we need to keep them longer for legal reasons.
• Server logs: typically 30–90 days for security and troubleshooting.

Your rights (UK GDPR)

You have the right to request access, correction, erasure, restriction, data portability and to object to certain processing. Where we rely on consent, you can withdraw it at any time.

To exercise your rights, contact us at info@molingservices.com. We may need to verify your identity before acting on a request.

Cookies

Our site uses minimal cookies. If we add analytics or additional cookies in future, we will update this notice and provide appropriate consent options.

Complaints

If you have concerns, please contact us first. You can also complain to the UK Information Commissioner’s Office (ICO): ico.org.uk.

Changes to this policy

We may update this policy from time to time. Please check back for the latest version.

This notice is intended as a simple, transparent summary of our practices. It does not replace tailored legal advice.